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Data-driven insights are crucial, and integrating WhatsApp and Telegram into your CRM provides valuable information about customer interactions. By tracking conversations and engagement metrics, you can gain a deeper understanding of customer preferences and behaviors. This data can inform your marketing strategies, allowing you to tailor your services to meet customer needs effectively. With a whatsapp crm solution, you can analyze response times and interaction quality, helping you identify areas for improvement in your customer service. Leverage these insights to enhance your overall business strategy.